Return & Refund Policy

Last updated: October 16, 2026

At OXYON Studio, every product is carefully prepared, inspected, and packaged before shipment. We take pride in the quality of our LED lightboxes, wall signs, and decorative products.

Please review our return and refund policy before placing an order.

1. Returns

For customers in the United States and other locations where longer statutory rights do not apply, we accept returns of eligible standard products within 14 days of delivery, subject to the following conditions:

• Products must be unused, undamaged, and in their original condition.

• All included accessories, stands, cables, and components must be returned.

• Items must be safely packaged to prevent damage during return shipping.

• Proof of purchase is required.

Customers must contact us before returning an item. Unauthorized returns may experience processing delays.

Change-of-mind return shipping costs are the customer's responsibility, unless otherwise required by law.

Original shipping charges are generally non-refundable for voluntary returns, except where applicable law requires otherwise.

2. Custom & Personalized Products

Products made to a customer's individual specifications, including personalized names, custom dimensions, or individually requested designs, are generally not eligible for change-of-mind returns or cancellations once production has begun, where permitted by law.

A standard catalog product does not become personalized simply because it is manufactured after an order is placed.

This restriction does not affect rights relating to defective, damaged, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, please contact us as soon as possible, preferably within 48 hours of delivery.

Include:

• Your order number.

• A brief description of the issue.

• Clear photos of the product and, where relevant, its packaging.

Photos help us investigate shipping damage and resolve problems more quickly. The 48-hour request is not a deadline that removes any statutory consumer rights.

After reviewing the issue, we may offer a replacement, repair, or refund, as appropriate and consistent with applicable law.

Customers will not be responsible for return shipping costs where the return is required because of our error or a qualifying defective product.

4. Returns of Used or Damaged Products

For voluntary returns, we may refuse a return or make a reasonable deduction, where legally permitted, if the product has been damaged, altered, excessively handled, or returned with missing components.

This does not apply where the condition results from an existing defect or where applicable consumer protection law provides otherwise.

5. Refund Processing

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method within 5 business days of approval, or sooner when required by law.

Your payment provider may take additional time to post the refund.

Any legally required refund deadlines will take priority over this processing estimate.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

For standard products, cancellation requests may be accommodated before shipment or production, subject to applicable cancellation rights.

For genuinely personalized products, cancellation may no longer be possible after customized production begins, where permitted by law.

If we cannot ship an order within the stated timeframe, we will provide the applicable cancellation, delay-consent, or refund options required by law.

7. Lost or Delayed Packages

If your package appears delayed or lost, please contact us so we can review the tracking information and investigate with the shipping carrier.

We may ask you to confirm the shipping address and check with household members, building management, or the local delivery office.

A carrier's delivery scan may be considered as part of our investigation, but it does not automatically eliminate any legal obligation to deliver the goods or provide an appropriate remedy.

Where an order is confirmed lost before delivery, we will provide a replacement or refund as required by applicable law.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Please contact us immediately if you discover an address error.

If a package is returned because of an incorrect or incomplete customer-provided address, additional shipping charges may apply for reshipment, where permitted by law.

We are not responsible for additional costs caused by inaccurate address information supplied by the customer, except where applicable law provides otherwise.

9. International Orders

International customers may be responsible for customs duties, import taxes, and customs handling charges, depending on the destination and checkout terms.

Change-of-mind return shipping costs are generally the customer's responsibility where permitted by law.

Customers in the European Union, United Kingdom, and other jurisdictions with mandatory consumer withdrawal or cancellation rights retain those rights. For qualifying online purchases, EU and UK consumers generally have 14 days after delivery to notify us of their decision to withdraw, followed by an additional return period as required by law.

Where legally required, refunds will include the applicable original standard delivery charge. Any lawful exception for genuinely personalized goods will be applied only where its requirements are satisfied.

10. How to Request a Return

To request a return, refund, or replacement, please contact OXYON Studio through the contact form on our website or our published customer support email.

Please include your order number and the reason for your request.

Do not ship products back until you have received return instructions.

11. Consumer Rights

Nothing in this policy excludes, restricts, or overrides any consumer rights or remedies that cannot legally be waived.

Where local consumer protection laws provide greater rights than this policy, those laws will apply.

OXYON Studio — Make Your Space Yours.